If you run a business in Little Rock long enough, you start to notice the pattern: things run smoothly until suddenly they don’t. A slow login here. A backup that didn’t trigger there. A router that’s been quietly outdated for three years. It rarely collapses all at once it erodes. And that moment, when the digital seams start to pull, is usually when leaders realize that “IT support” isn’t just an operational line item but the backbone keeping the whole organism standing. Ch