Allied ON-DEMAND provides a choice of several network service management solutions, each with flexible add-on options that enable you to Take Control—Total Control—of your network infrastructure, application, maintenance, security and service needs.

Our Service Level Agreements offer a strategic mix of automated and live support and monitoring and provisioning, with on-site expert-level field support and incident response services.

Service Level Agreements are flexible and fully customizable. Service Agreement Terms are for one-to-three years with pricing options based on selected support levels, security, incident response, reporting and additional add-on options you may require.

ALLIED TECHNOLOGY GROUP is committed to providing the highest levels of performance, reliability and stability for our ON-DEMAND Managed service clients. As one measure of our ongoing commitment to excellent customer service, we work with each client to customize their Service Level Agreements covering a wide range of performance and service metrics.

Allied ON-GUARD, the security services umbrella of Allied Technology Group, provides a comprehensive range of add-on security solution options, designed to meet the security and compliance requirements of any customer.

Service Level Guide

Help Desk.

• 24/7 remote technical support monitoring service tailored specifically to your business with initial diagnostic, remote troubleshooting and proactive Escalation Alert Advisory.
  
• Next Available Response Time
• Backup solution monitoring with identification of essential data
• Router/Switch Availability Monitoring
• Asset Management of Hardware and Software.
• Quarterly Tracking and Incident Report.

(Advanced Diagnostic Services, Problem resolution and on-site response services billed at varied rates based on fee schedule in Service Level Agreement.)

Addressing the problem before it becomes an issue is the goal of ON-DEMAND Business. Assigned a set number of incidents per month, Allied’s ON-DEMAND expert support personnel will instantly respond to diagnose and resolve IT and Network threats and problems.

• 24/7 remote technical support monitoring with problem resolution.
  
• Server availability monitoring with proactive response
  
• Backup solution monitoring with identification of essential data and proactive response
  
• Server operating system patching with proactive response
  
• Server patch level monitoring with proactive response
  
• Router/Switch availability monitoring with proactive response
  
• Firewall availability monitoring with proactive response
  
• Anti-virus solution monitoring with proactive response
  
• Workstation availability monitoring
  
• Windows workstation patch management monitoring
  
• UPS Monitoring with proactive response
  
• Pre-determined number of included instances to cover proactive response and reactive trouble shooting
  
• Quarterly business review
  
• Asset management
  
• 5% discount on all project services

Guaranteed Response Time: 4 hours.

When downtime is absolutely unacceptable then Allied ON-DEMAND Enterprise Level provides the Service Level Agreement that ensures the highest level of availability. This fully managed solution provides a per device SLA backed managed service solution. Our Network Operations Center is staffed 24/7 for the exclusive use of our Enterprise clients. After hour maintenance windows, proactive “eye’s on” network management and continuous network optimization insure the highest availability and reliability. Around the clock attention means our enterprise clients will be open for business.

Included in service

• Managed device will be available in accordance with Service Level Agreements.
  
• 10% discount on all project services.

Response Time: Immediate.

Security Solutions

Allied ON-GUARD, the security services umbrella of Allied Technology Group, provides a comprehensive range of security solution options, designed to meet the internal and external security and compliance requirements of any customer.

Allied ON-GUARD provides a range of outsourced Monitoring and Management Services and Incident Response Services that enable businesses to fortify and protect their networks.